Home » Aqua Utilities, Florida, Pasco County » Aqua’s Quality of Service Is Unsatisfactory!

Setting aside the Florida Public Service Commission’s pathetic attempt to stroke Aqua customers last Tuesday, let us not forget the reason for the season – Aqua Utilities Florida.

In the spotlight – Aqua’s total lack of concern for its customers in the Jasmine Lakes and Palm Terrace service area, in west Pasco County.

How any good corporate citizen can financially RAPE its customers, month after month, and then give them in return, water that no one wants to drink, bathe or wash with,  goes beyond understanding.  And of course, the smell of sewage just adds more insult to injury.

These folks can’t use Aqua’s water, and they can’t afford it, paying some of the highest rates in the State of Florida. Higher than their electric bills.

A significant number of single-parent families and seniors on fixed incomes live in this area. Many of these folks are caught between a rock and a hard place:  they can’t afford to stay there, and they can’t afford to relocate.

Then there’s the other water bill they have to pay – for the water they do drink and cook with.  And going elsewhere to bathe and do laundry is not uncommon.

Is this the best a good corporate citizen can do?  Is willing to do?  Has Aqua done anything of consequence to help these 2,500+ customers?  Ever?  Does this corporate citizen have any compassion for anyone, other than its  stockholders?

I’m not talking about making an effort to help some of their customer base.   “Effort” is a word this company loves to use, when reminding us of all their so-called accomplishments. The fact is, Aqua’s only accomplishments, turn out to be nothing more than effort, and never have anything to do with actually providing any genuine basic service that truly benefits their customers in this service area.

If the customer isn’t satisfied with what they have to drink, cook and bathe with, and the cost is unaffordable, and if the customer doesn’t have the right to use another service provider, and if the government regulator isn’t willing to take a position to protect the customer, wouldn’t a good corporate citizen look at other available alternatives, rather than subject the customer to an unending, unbearable situation?

There is a solution to this problem.  It is very simple, very logical, and even financially sound.  A good corporate citizen would make a good corporate decision – sell this system to Pasco County. The county is interested in acquiring this system, and is more capable of providing better Quality of Service at affordable rates.

A bad corporate decision will probably result in an “eminent domain” action. Let’s pray it doesn’t have to come to that.   A good corporate citizen wouldn’t let it come to that.

Seriously, those of you who are people of faith – please pray.



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