Archive for February, 2012


Many customers comment from a post Agenda perspective on the actions of the commission staff and that of the five PSC commissioners, two comments are in the link below both sent to Governor Scott and forwarded to the Commissioners. see link below for the letters


Gov Scott sharkeyclark



Let your State Representatives and State Senators know how disappointed you are with the recent decision by the Florida Public Service Commission click the link below:


Setting aside the Florida Public Service Commission’s pathetic attempt to stroke Aqua customers last Tuesday, let us not forget the reason for the season – Aqua Utilities Florida.

In the spotlight – Aqua’s total lack of concern for its customers in the Jasmine Lakes and Palm Terrace service area, in west Pasco County.

How any good corporate citizen can financially RAPE its customers, month after month, and then give them in return, water that no one wants to drink, bathe or wash with,  goes beyond understanding.  And of course, the smell of sewage just adds more insult to injury.

These folks can’t use Aqua’s water, and they can’t afford it, paying some of the highest rates in the State of Florida. Higher than their electric bills.

A significant number of single-parent families and seniors on fixed incomes live in this area. Many of these folks are caught between a rock and a hard place:  they can’t afford to stay there, and they can’t afford to relocate.

Then there’s the other water bill they have to pay – for the water they do drink and cook with.  And going elsewhere to bathe and do laundry is not uncommon.

Is this the best a good corporate citizen can do?  Is willing to do?  Has Aqua done anything of consequence to help these 2,500+ customers?  Ever?  Does this corporate citizen have any compassion for anyone, other than its  stockholders?

I’m not talking about making an effort to help some of their customer base.   “Effort” is a word this company loves to use, when reminding us of all their so-called accomplishments. The fact is, Aqua’s only accomplishments, turn out to be nothing more than effort, and never have anything to do with actually providing any genuine basic service that truly benefits their customers in this service area.

If the customer isn’t satisfied with what they have to drink, cook and bathe with, and the cost is unaffordable, and if the customer doesn’t have the right to use another service provider, and if the government regulator isn’t willing to take a position to protect the customer, wouldn’t a good corporate citizen look at other available alternatives, rather than subject the customer to an unending, unbearable situation?

There is a solution to this problem.  It is very simple, very logical, and even financially sound.  A good corporate citizen would make a good corporate decision – sell this system to Pasco County. The county is interested in acquiring this system, and is more capable of providing better Quality of Service at affordable rates.

A bad corporate decision will probably result in an “eminent domain” action. Let’s pray it doesn’t have to come to that.   A good corporate citizen wouldn’t let it come to that.

Seriously, those of you who are people of faith – please pray.




A recent customer comment regarding the Final Order given by the Florida Public Service Commission for the Aqua Utilities rate case:

“I like point 31A: Are the resulting rates affordable within the meaning of fair, just and reasonable, pursuant to sections 367.81 and 367.121, Florida Statues?

Recommendation: There is no “affordability” test for setting a utility’s revenue requirement under Chapter 367,F.S.

And yet AFFORDABILITY is in the PCS’s mission statement “The Florida Public Service Commission is committed to making sure that Florida’s consumers receive some of their most essential services — electric, natural gas, telephone, water, and wastewater — in a safe, AFFORDABLE, and reliable manner.”

I believe their “affordability” test must go something like this…….

•Does anyone associated with the PSC live in the affected area? NO
•Are the PSC Commissioners elected officials that need to worry about their job if the people of Florida do not agree with any of their decisions? NO
•Are there enough homeowners living in the affected area that could get them kicked off the PSC? NO
•Does anyone at the PSC care how badly the rate increase will affect the people living in the affected area? NO
•Do members of the PSC get kickbacks from the applying utility? YES”

This customer, like so many others, has a much better understanding of the FPSC’s ”dog and pony show” than many of the public officials inside the Tallahassee “orange grove”.

The FPSC is definitely the biggest JOKE in the State of Florida!  It will be interesting to see if the Florida Legislature cares enough to do something about it.   If not, I would hope to see an ELECTED Public Service Commission take the place of this PUPPET Public Service Commission.

Dave Bussey



To view the vote sheet along with the issues discussed at the Feb 14, 2012 Agenda Conference


Click the link below:


* 00934-12.pdf


Aqua officials sent their field techs into our park yesterday, to check on my water, so don’t be surprised to hear them cry “foul”, in the very near future.

For the record, to the best of our recollection:

Peter Linton-Smith, of Channel 13, Fox News, interviewed myself and a few others the day before.  That 45 minute session was edited down to about the 1 minute that was broadcast later that day.  We thought the news clip was excellent, however, clarification needs to be made, regarding one of the statements made by the reporter:

To my knowledge, none of us stated that our water was “undrinkable”.  We did say that there are residents in Aqua’s Zephyr Shores Service Area (eastside of Pasco County), that will not and/or cannot drink the water, and many will not wash clothes with it.  There are two (2) communities in this service area, serving approximately 500 customers.

The water coming into my unit appears to be drinkable, but I filter my water, nonetheless, and I live in an area of the park where the water is constantly moving, which contributes to the appearance of the water.  Also, we met with the reporter at our clubhouse, not at my home.

Residents who live on the outer parts of the park, are still having problems with odor, sediment, and taste. This problem becomes more severe when the seasonal residents go north for the summer, as the amount of usage goes way down.

We also shared the horror stories of Aqua’s Jasmine Lakes and Palm Terrace Service Area (westside of Pasco County) with the reporter.  This area is has about 2,500 customers. The area is economically depressed, perhaps, more than any other area of Pasco County, which is, perhaps, the poorest county in the state.  These customers are suffering the most.  They can’t drink it! And they can’t afford it!

Their water is totally unusable for any purpose other than flushing toilets. The smell of sewage is deplorable. The cost to these customers is extremely high. On top of that, they have to buy additional usable water and go elsewhere to do laundry.

Fox’s news team does an awesome job of reporting, but sometimes things get misplaced in the process of getting a story put together.

And we certainly don’t want Aqua to feel we have mis-represented our statements.

Dave Bussey
FLOW Florida Volunteer and
Aqua Customer
Zephyrhills, FL


Follow the link below to contact your legislator about how you feel about this Water Company, nothing will happen if you don’t take action. Just click the link below and follow the instructions.




“as advised by Mr. Willis, Director of Economic Regulation, and Chuck Hill, Executive Director, staff’s recommendation on Aqua Utilities Florida, Inc.’s petition for increased water and wastewater rates will be taken up at time certain of 1:00 on February 14, 2012. Because this is final agency action after a full evidentiary hearing, participation will be limited to staff and the Commissioners.”

The above information was emailed to me by the FPSC Staff.

For those of you who will be going on the buses with us, departure times should be no later than 7:00 am. There are toilet facilities on the buses, and bottled water will be provided. There is plenty of space under the buses for wheelchairs, walkers, etc.

We’ll stop along the way up for no more than 30 minutes at a fast food place.  Your driver knows where they are.   We will arrive in plenty of time for lunch (either at the cafeteria or brown-bag).  Meeting room and cafeteria are on first floor and in same building.

You can make signs and hold them up, but no noise of any kind will be tolerated by the Commission.   Keep your sign info to two to three words.  8′x11′ poster card paper works well, and staple a wooden paint stir stick to the back of the sign.  Long sticks are not permited.

We will stop at a restaurant on the way home.

Because of some generous donations, the cost for transportation is only $15.00 per seat.  In addition, several seats have been sponsored for anyone who can’t afford it.

More info to come,  registering, contact person, etc.

Dave Bussey